Kxy8 Privacy Policy — Our commitment to protecting your information

1 Introduction

Kxy8 (kxy8.pro) is a trusted online gaming platform for members in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental right. This Privacy Policy explains what information kxy8 collects, how that information is used, and the measures we take to keep your data secure.

This Policy applies to the kxy8 website, mobile app, and all other digital services. By using our services, you agree to this Privacy Policy. Our approach to data protection is fully transparent — nothing is hidden.

We always strive to follow internationally recognized data protection standards. Your trust is the foundation of our platform, and we make no compromises when it comes to data security.

2 What Information We Collect

Kxy8 collects two types of information — what you provide directly and what is generated automatically while you use the platform.

Information You Provide Directly:

• Name, Date of Birth & Gender
• Email Address & Mobile Number
• Bangladesh Address
• A copy of your National ID or passport for identity verification
• Mobile Banking Number (Mobile Banking, Nagad, Rocket)
• Account password (stored in encrypted form)

Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• At the time of login and logout from the platform
• Gaming History & Transaction Records
• Cookies & Session Data

3 How We Collect Your Information

Kxy8 collects your information in the following ways:

• Registration Process: Information you provide at the time of account creation is stored directly.
• KYC Verification: From documents uploaded for identity verification.
• Transaction Records: Automatically at the time of each deposit and withdrawal.
• Cookies & Tracking: Automatically generated while browsing the website or app.
• Support Contact: From messages and emails sent to customer care.

4 How Your Information Is Used

Kxy8 uses collected data only for specific purposes. Under this Privacy Policy, we use your information for the following reasons:

If you do not wish to receive promotional emails or messages, you can opt out at any time through our support team. Please note that essential account-related communications will still be sent.

5 Data Sharing & Disclosure

Kxy8 does not sell your personal information to any third party. However, limited data may be shared in the following specific circumstances:

• Payment Processors: Information required to process transactions via Mobile Banking, Nagad, or Rocket is shared with the respective service provider.
• Law Enforcement Agencies: Information may be shared with the relevant authorities if required by a valid legal order or investigation under Bangladeshi law.
• Technology Service Providers: Limited data may be shared with partner companies for server hosting or cybersecurity purposes — they are also bound by confidentiality agreements.
• Fraud Prevention: Information may be shared with regulatory authorities if money laundering or fraud is suspected.

Except for the cases outlined above, your information is never shared with any advertising agency, data broker, or any other third party.

6 Data Protection Measures

Kxy8 uses industry-standard security technologies to protect your data. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transfers across the website and app are encrypted.
• Firewall & DDoS Protection: Servers are kept protected against external attacks.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Regular Security Audits: Vulnerability testing of systems by third-party security experts.
• Access Controls: Only authorized personnel may access sensitive information.
• Encrypted Database: All stored data is kept in encrypted form.

However, no data transmission over the internet can be guaranteed to be 100% secure. It is your responsibility to keep your account password strong and not share it with anyone.

7 Cookie Policy

Kxy8 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for core platform functionality. Used to maintain your login session.
• Performance Cookies: Helps remember your preferences and settings on the platform.
• Analytics Cookies: Used to analyze platform usage and improve our services.

You can disable cookies from your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

8 Data Retention Period

Kxy8 does not retain your data longer than necessary. Retention periods by data type are outlined below:

• Account Information: For the duration the account remains active, and up to 5 years after closure (for legal compliance).
• Transaction Records: Minimum 5 years (in accordance with Anti-Money Laundering laws).
• KYC Documents: Up to 5 years after account closure.
• Support Messages: Up to 2 years after the issue is resolved.
• Log Data: Up to 90 days.

Upon expiry, data is securely deleted or anonymized.

9 Your Data Rights

Under the kxy8 Privacy Policy, you have the following rights:

• Right to Access Your Data: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation requiring its retention.
• Right to Restrict Processing: You can request that we stop processing your data for specific purposes.
• Right to Object: You may object to receiving marketing communications.
• Right to Data Portability: You may request a copy of your data in a portable format.

To exercise any of these rights, please contact our support team. We typically process requests within 30 days. Please note that certain data may not be deletable due to legal obligations.

10 Protection of Minors

Kxy8 is strictly for users aged 18 and above. Our Privacy Policy includes special safeguards for the protection of minors' information.

• Date of birth is verified during registration, and users under 18 are not permitted to create an account.
• If a minor has created an account using false information and we identify this, the account will be terminated immediately.
• If we hold any information relating to a minor, it will be deleted promptly upon notification by a parent or guardian.

If you become aware that a minor is using our platform, please notify our support team immediately.

11 Policy Changes & Updates

Kxy8 reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed upon logging into the platform.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We encourage you to visit this page regularly.

12 Contact & Support

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. We provide support 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available after logging into the platform
• Response Time: Typically within 1–2 hours

When submitting a data privacy request (such as a request to delete or access your data) by email, please include "Privacy Request" in the subject line. This helps us respond to you more quickly.